Orly Airport and Disabled people
You use a wheelchair? Your health requires special services at Paris Orly airport?
To help you with the best preparations for your journey, here is some essential information.
Make your condition known when you make your reservation
To benefit from the right services throughout your journey:
- Inform the airline you have chosen of the precise nature of your needs,
- Also take care to state what level of assistance you require.
If you are traveling with Air France, contact SAPHIR (Information and Reservation Assistance Service for the Disabled):
This service is open:
- 9 am to 7 pm Monday to Friday
- 9 am to 6 pm Saturday
Tel : 0 820 01 24 24 (0,12 € per minute)
Fax : 01 49 69 54 16
Seek a medical opinion
Your condition changes?
You were recently treated for illness or had an operation? You may need medical clearance before traveling. To perform the formalities needed so that your airline can carry you, ask your physician.
If you are traveling with Air France, contact the Air France Medical Department:
Aérogare des Invalides/Paris Invalides Air Terminal
2, rue Robert Esnault Pelterie
75007 Paris
This service is open:
- 9 am to 6 pm Monday to Friday
- 9 am to 5 pm Saturday
Tel : 01 43 17 22 00 - Fax : 01 43 17 22 01
Allow time for connections
To make sure you will not miss your connecting flight:
- Draw the attention of your airline or travel agent to connection times (formalities + travel time),
Ask for help from the airport's ground assistance service
Find more information on this page "Reception at the airport"
- Distances are sometimes long, from 80 to 500 meters,
- Your route may be complicated:
- changes in floor levels,
- moving walkways,
- airside shuttles.
Before leaving the plane
- Tell the flight attendant that you have a connecting flight to catch.
- On leaving the plane, assistance staff will:
- be on hand to meet you.
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