Twice now I'v had issues with Charles de Gaulle handicap assistance. The first time, my aged mother missed her flight because the wheelchair we had ordered in advance didn't come by at all. The second time we had a 2-hour wait -- my husband had belatedly hurt his foot and couldn't walk. As one poster mentioned above, the Air France ground crew was extremely helpful in trying to assist us, but the people in charge of wheelchairs first insisted that someone had come by and hadn't found us -- a complete lie as we were there all the time, alone! -- and then kept saying "in 2 minutes, in 5 minutes...". It took 2 hours. My husband works in the airport so heads are gonna roll...
