Paris Charles de Gaulle Airport and Disabled people
You use a wheelchair? Your health requires special services at Paris Charles de Gaulle airport?
To help you with the best preparations for your journey, here is some essential information.
Paris Charles de Gaulle airport provides assistance for disabled and reduced mobility passengers from the time of their arrival and throughout their stay in the terminal.
Notify your assistance requirements at least 48h before departure
To ensure the best service quality and cut your wait to a minimum, you must notify your requirements to the airline or your travel agent from the time of booking and at least 48h before your flight.
Remember to ask for your doctor's opinion
If you have recently been ill, had an operation, or your condition is changing; you might need medical approval to travel. Consult your doctor.
Notify Paris Charles de Gaulle airport as soon as you reach the airport
Whether you travel by car, by taxi or by public transport, once you reach the airport there are customer assistance terminals allowing you to notify us of your arrival. You may also go to the reception areas or check-in counters of your airline in the terminals to obtain our assistance. Once notified, our reception and accompanying service will come and collect you from where you placed the call.
Find more information on this page "Reception at the airport"
If you are traveling with Air France, contact SAPHIR (Information and Reservation Assistance Service for the Disabled):
This service is open:
- 9 am to 7 pm Monday to Friday
- 9 am to 6 pm Saturday
Tel : 0 820 01 24 24 (0,12 € per minute)
Fax : 01 49 69 54 16
Seek a medical opinion
Your condition changes?
You were recently treated for illness or had an operation? You may need medical clearance before traveling. To perform the formalities needed so that your airline can carry you, ask your physician.
If you are traveling with Air France, contact the Air France Medical Department:
Aérogare des Invalides/Paris Invalides Air Terminal
2, rue Robert Esnault Pelterie
75007 Paris
This service is open:
- 9 am to 6 pm Monday to Friday
- 9 am to 5 pm Saturday
Tel : 01 43 17 22 00 - Fax : 01 43 17 22 01
Allow time for connections
To make sure you will not miss your connecting flight:
- Draw the attention of your airline or travel agent to connection times (formalities + travel time),
Ask for help from the airport's ground assistance service
- Distances are sometimes long, from 80 to 500 meters,
- Your route may be complicated:
- changes in floor levels,
- moving walkways,
- airside shuttles.
Before leaving the plane
- Tell the flight attendant that you have a connecting flight to catch.
- On leaving the plane, assistance staff will:
- be on hand to meet you,
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